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This section provides the Service Level Agreement, which aims to establish a basis and framework for providing high-quality services that meet the requirements of its visitors and meet their needs and expectations. The Ministry of Islamic Affairs, Call and Guidance confirms its keenness to achieve customer satisfaction by making the Ministry’s electronic services available to them at all times as a maximum. Here we present a list of electronic services along with the maximum time for providing the service. Noting that this time does not include completing the shortcomings if the customer does not provide all the required information, nor does it include the time spent processing transactions by a third party such as other government agencies if the nature of the transactions requires that. . Customers must also adhere to the terms and conditions for each service as stated in the Ministry’s electronic services guide. For more information about all available electronic services, please visit the Ministry’s guide to electronic services via the following link
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